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Background

Mei Mei is originally from Guangzhou province in China. She and her family have since migrated to New Zealand and opened up Snapper Jack’s fast food restaurant in a little town called Whitianga. This is her story:

Family and Work Life

Mei Mei is known by all the local residents in the town as the woman who knows everyone’s name. She prides herself in her memory and even a brand new customer coming into her restaurant, she will commit their name to memory so when they come back for seconds, she’ll know them. She loves to laugh and enjoys every minute of interacting with her customers every day and providing them the best seafood, both native Chinese dishes and Kiwi favorites.

Her husband owns the restaurant while her son, she says, is the real boss and runs the day to day operations. They constantly have a line out the door with every customer talking about how much they love Mei Mei’s sass and wit. She leaves a positive interaction with every person and keeps them coming back.

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Her Perspective

Mei Mei has a love of life and radiates happiness. She believes whole heartedly that the actions she takes directly come back to her to bring her happiness or misery. So she’s always smiling, always interacting with people and constantly improving her memory.

She believes that remembering a name is remembering a person and showing them that they matter. She works to know every name of anyone who comes into her restaurant so she can remind them of their worth and give them a smile to brighten their day. Working with family and loved ones, and making everyone feel important, give Mei Mei a perspective of life that radiates positivity. Even if and when struggles come, she is able to handle adversity with a much more positive outlook because of her outward focus on individuals. When she focuses on others, her own problems seem so small.

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